Creating a New Case

To create a new case, click “Manage Cases”, then “Create New Case”. Enter a name for the case and click “Add Case”. You’ll be taken to the case details screen where you can begin entering details about the case.

This is where you can edit the case name or number, assign the case to a team member, change the status of a case, and enter victim and suspect information.

While you can enter this information at any time, we recommend adding as much information as possible in the General tab, especially the “Basic Info” section.

For details on entering Victim and Suspect information, see our article here.

• Related Articles

• Creating a Case Report

  Creating a report is the final step of the investigation process. Case reports help you quickly organize your findings into a court-ready PDF document. At this time, only one report can be created per case and the report will be available for anyone ...

• Tutorial #2 - Creating a Case

  Watch our second tutorial to learn more about Creating a Case!

• Managing Case Notes

  The Notes feature in FraudFindr allows you to create four kinds of notes that are associated with a specific case. The four types of notes are: General (Case) Notes Account Notes Transaction Notes Analysis Notes All notes function the same way, the ...

• Changing the Status of a Case

  To change the status of a case, click “Manage Cases” and select the case you want to manage. Then, click “Edit Case Details” and open the “Basic Info” section. From here, you can change the status of the case to Open, Pending, or Closed. Remember to ...

• Assigning a Case to a Team Member

  To assign a case to a team member, click “Manage Cases” and select the case you want to manage. Then, click “Edit Case Details” and open the “Basic Info” section. From here, you can assign the case to anyone on your team. Remember to save your ...