Case Details
Changing the Status of a Case
To change the status of a case, click “Manage Cases” and select the case you want to manage. Then, click “Edit Case Details” and open the “Basic Info” section. From here, you can change the status of the case to Open, Pending, or Closed. Remember to ...
Assigning a Case to a Team Member
To assign a case to a team member, click “Manage Cases” and select the case you want to manage. Then, click “Edit Case Details” and open the “Basic Info” section. From here, you can assign the case to anyone on your team. Remember to save your ...
Monthly Income & Expenses
When entering monthly income and expenses, you can set a threshold to help us flag only relevant transactions. For example, average rental income might be $1,000, but can fluctuate by $100 each month. Setting the “Expected Amount” to $1,000 with a ...
Managing Victim & Suspect Information
Victim and Suspect information is a critical part of every case in FraudFindr. This information can be added or modified at any time and it’s designed to enhance or even replace your existing client intake workflow. Once you’ve added a case, click ...
Popular Articles
Managing Victim & Suspect Information
Victim and Suspect information is a critical part of every case in FraudFindr. This information can be added or modified at any time and it’s designed to enhance or even replace your existing client intake workflow. Once you’ve added a case, click ...
Finding & Editing Transactions
After you’ve added transactions to a bank account, you can begin to normalize them. This is the process of ensuring each transaction has a complete set of accurate data. Make sure you’re viewing the “Transactions” tab within an account, then: You can ...
What are Active Cases & Active Members?
Active cases and active members count toward the maximum number of cases and members allowed by your plans usage limit. “Inactive” members and “Inactive” cases will NOT count toward your usage limit, however inactive members will no longer be able to ...
Managing Team Members
To invite people to your team, click “My Account”, then “Manage Team”. Here you’ll see a list of your current team members or pending invitations along with a button called “Invite People”. Click the button to begin inviting team members. In the next ...
Understanding User Roles
User roles in FraudFindr control what permissions each user has. In other words, the role of a user determines what actions they can and cannot perform. Below is a full list of what each user role allows in FraudFindr: Team Owner The team owner is ...