What are Active Cases & Active Members?

Active cases and active members count toward the maximum number of cases and members allowed by your plans usage limit. “Inactive” members and “Inactive” cases will NOT count toward your usage limit, however inactive members will no longer be able to access their FraudFindr account and Inactive cases will no longer be editable.

Make a Team Member Inactive

To make a team member inactive, click "My Account", then "Manage Team" to view a list of everyone on your team. Find the team member you want to make inactive, then click the context menu icon (•••) to the right of that team member. Click "Make Inactive". That team member will no longer count toward the maximum number of team members allowed by your billing plan.

Make a Case Inactive

To make a case inactive, click "Manage Cases", find the case you want to edit, then click "Manage Case". In the top right corner, click the context menu icon (•••) and select "Make Inactive". That case will no longer count toward the maximum number of cases allowed by your billing plan. However, the case will no longer be editable by anyone on the team. Think of this as a way to "archive" cases that have been completed and no longer need to count toward your billing plan.

• Related Articles

• Managing Team Members

  To invite people to your team, click “My Account”, then “Manage Team”. Here you’ll see a list of your current team members or pending invitations along with a button called “Invite People”. Click the button to begin inviting team members. In the next ...

• Assigning a Case to a Team Member

  To assign a case to a team member, click “Manage Cases” and select the case you want to manage. Then, click “Edit Case Details” and open the “Basic Info” section. From here, you can assign the case to anyone on your team. Remember to save your ...

• Understanding User Roles

  User roles in FraudFindr control what permissions each user has. In other words, the role of a user determines what actions they can and cannot perform. Below is a full list of what each user role allows in FraudFindr: Team Owner The team owner is ...

• Deleting an Account

  If you're NOT the owner of a team, deleting your own account won't affect anything else in FraudFindr. Only your account will be deleted. Cases you've been assigned to will be left unassigned, but no case information will be deleted. If you ARE the ...

• Changing the Status of a Case

  To change the status of a case, click “Manage Cases” and select the case you want to manage. Then, click “Edit Case Details” and open the “Basic Info” section. From here, you can change the status of the case to Open, Pending, or Closed. Remember to ...