Managing Case Notes
The Notes feature in FraudFindr allows you to create four kinds of notes that are associated with a specific case. The four types of notes are:
General (Case) Notes
Account Notes
Transaction Notes
Analysis Notes
All notes function the same way, the only difference is what the note is associated with and how it’s grouped in the notes area of the case. All notes have timestamps and notes associated with a bank account will show the account name and last 4 digits of the account number.
Notes can help you augment a report with helpful information or even help your team members communicate while investigating the case. This way you'll never lose track of important transactions or analysis alerts while conducting your investigation!
You can create General notes or Account notes (notes associated with a specific bank account) directly from the “Notes” tab within a case. General notes are simply generic notes for the case. Account notes are notes associated with a specific bank account. Transaction and Analysis notes follow the same pattern.
However, Transaction and Analysis notes must be created from the transactions or analysis tab within a specific bank account.
Transaction Notes
To add a note to a specific transaction, find the transaction in the transactions list, then double-click to open the transaction details modal. Then click “Add Note” at the bottom of the modal window. The note will be added to the “Notes” tab within that case. You can close the transaction details modal by clicking “Cancel” or “Save Changes” since the note has already been added successfully.
To add a note to a analysis alert, click the context menu icon (•••) to the right of the alert, then click “Add Note”. Enter a note title and description, then click “Add Note”. The note will be added to the “Notes” tab within that case.
Include Notes in Your Report
Once added, all notes can optionally be included in the Report for that case. Notes that have been included in the report will appear in a dedicated notes section, which can be added anywhere in the report.
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